Responsible Gaming at c880 games

Our Commitment

c880 games believes that every player deserves a safe experience. We build tools into the platform so you can stay in control — not just read about staying in control. Our responsible gaming features are free, instant to activate, and cannot be reversed without a mandatory waiting period.

This page explains every tool available, how to use each one, and where to get independent support if you need it. If you have a question at any point, our 24/7 live chat team can connect you directly with a responsible gaming specialist.

Age Policy — 18+ Only

You must be at least 18 years old to register and play. We verify age during account review and again before processing a first withdrawal. Any account found to belong to a person under 18 is closed immediately, and all funds are returned.

Keeping under-18s safe at home

If you share a device or mobile number with younger family members, we strongly recommend:

• Logging out after every session rather than staying signed in.
• Using a PIN lock on the c880 games App (set in App Settings → Security).
• Installing a parental-control app such as Google Family Link on shared Android devices.

Signs That Gambling Has Become a Problem

Problem gambling rarely looks dramatic at first. These are the patterns worth noticing early:

• Spending more than you planned, or more than you can afford to lose.
• Chasing losses — depositing again immediately after a losing session to "win it back."
• Lying to family or friends about how much time or money you spend on gambling.
• Skipping work, meals or social plans because of gambling sessions.
• Feeling anxious, irritable or restless when you try to cut back.
• Using bKash or Nagad savings meant for rent, food or bills to fund bets.
• Thinking about gambling constantly, even when doing other things.

Quick Self-Assessment

Answer these five questions honestly. There are no right or wrong scores — this is for your own reflection only.

1. Have you ever deposited more than you intended to in a single day?
2. Have you felt the urge to keep playing after a big loss?
3. Has gambling affected your ability to meet financial commitments this month?
4. Have you hidden your gambling activity from someone who cares about you?
5. Have you thought about gambling as a way to solve a money problem?

If you answered yes to any of these, the tools in the next sections can help you set firmer boundaries starting today.

c880 games Player Protection Tools

All tools are in Account Settings → Responsible Gaming inside the app or website. Changes that increase limits take 72 hours to come into effect; changes that reduce limits or restrict access take effect immediately.

Setting Deposit Limits Step by Step

Deposit limits are the most practical first step. You choose a cap and the platform enforces it — no willpower required at 2 a.m.

1. Open the c880 games App (v3.8.2) or the website on your phone.
2. Tap the profile icon in the top-right corner and go to Account Settings.
3. Select Responsible Gaming, then Deposit Limits.
4. Choose a time window: daily, weekly or monthly.
5. Enter the maximum amount in ৳ BDT. The platform minimum deposit is ৳500, so any limit above ৳0 will be enforced.
6. Tap Save. The limit applies instantly to all payment methods including bKash and Nagad.

Self-Exclusion and Account Closure

Self-exclusion suspends your account for a period you choose — a minimum of 30 days, up to two years. During this time:

• Deposits via all methods (bKash, Nagad, Rocket, Upay, Bank Transfer) are blocked.
• You cannot place bets or access the game lobby.
• Promotional and bonus emails are paused automatically.
• Any available balance can still be withdrawn by contacting live chat.

To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, pick the duration, and confirm. You will receive an email and in-app notification as confirmation.

If you decide you need a permanent closure rather than a timed exclusion, contact our live chat team directly. We will process the closure within 24 hours and arrange the return of any remaining balance before closing the account.

Cooling-Off Periods

A cooling-off period is lighter than self-exclusion — it blocks deposits and bets for a short stretch (from one day up to 30 days) without fully closing your account. It is useful after a bad session when you want to step away without committing to a longer absence. Activate it in the same Responsible Gaming menu. It takes effect the moment you confirm, with no waiting period.

Third-Party Support Organisations

We encourage players to reach out to independent organisations, especially if talking to our team feels difficult. The following services provide free, confidential support:

Contact Our Responsible Gaming Team

Our 24/7 live chat team includes staff specifically trained in responsible gaming. You can reach them at any time through:

• Live Chat — tap the chat icon in the app or on the website. For a responsible gaming matter, type "RG" at the start of your message to be connected to the right team member faster.
• In-app request form — Account Settings → Responsible Gaming → Request Specialist Review. We respond within two hours.

Conversations with the responsible gaming team are confidential. We do not share them with any marketing or promotional systems, and they will not affect your account standing.